Offer monthly payments for HVAC, plumbing, pest control, and more. Wisetack helps home service pros grow with easy financing customers trust. Backed by Greylock and Insight.
About the role
Wisetack is hiring a Borrower Success Specialist to help more borrowers complete and fund larger financing applications. You will own a portfolio of applications and work directly with borrowers to understand how they can move forward seamlessly. You will use judgment to prioritize opportunities, determine the right outreach and follow-up approach, help borrowers (and occasionally merchants) navigate barriers, and move each application toward funding or another clear outcome.
What they're looking for
- Bachelor’s degree in business administration, marketing, communications, or related field
- 2+ years of experience in consumer lending, inside sales, financial services, customer-facing growth, home services, or a similar environment
- Comfort with high-volume outbound communication and a proactive, growth-oriented mindset
- Strong ability to build trust, handle objections, and motivate action
- Good judgment and the ability to assess a situation and determine the appropriate next step without needing a prescribed response for every scenario
- Curiosity and an ability to recognize recurring themes across customer conversations
More about this role
Since 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops).
Our leadership team comes from top fintech companies such as Lending Club, Affirm, and Varo Money. And we’re backed by leading VCs, including Insight Partners, Greylock, Quadrille, and Bain Capital Ventures (investors in Airbnb, LinkedIn, Instagram, Dropbox, and more).
Having raised $84M, we’re a well-funded startup and have invested in people and technology while growing our partnerships — responsibly.
We’re also proud to have received recognition from the fintech world. Awards we’ve won include:
- Ranked #21 on 2024 Inc. 5000 based on revenue growth
- Ranked #15 on 2024 Deloitte Fast 500 based on revenue growth
- 2024 Best Embedded Finance Solution for Banking Tech Awards
- 2023 Best Consumer Lending Program by Tearsheet
- 2023 Best Point of Sale Product by Fintech Breakthrough
But what you’ll find us gleaming about the most is the recognition from our own customers, particularly our sky-high NPS rating of 79. (For reference, the average score is 44 for financial services and 36 for SaaS...
Browse similar: Startup jobs · Remote jobs