Backed by Sequoia.
About the role
As Claims Manager, you’ll own claims for a book of our commercial accounts, reporting to the Head of Claims, Phil Wilusz. You’ll own the full arc: reporting the loss, driving the adjuster, running monthly claim reviews with the client, and knowing when to escalate.
What they're looking for
- 5+ years of experience managing commercial insurance claims, ideally in a brokerage or carrier setting
- End-to-end claims management experience: intake, carrier reporting, adjuster follow-up, reserves, and resolution
- Sound judgment with a clear sense of when to escalate
- Strong client relationship and trust-building skills
- Experience running client-facing meetings (kickoffs, claim reviews)
- Ability to build SOPs, reporting workflows, and training materials from scratch
More about this role
WithCoverage replaces the traditional insurance brokerage with AI-supercharged risk management designed for the modern economy.
We partner with hundreds of high-growth, category-defining companies, including GoPuff, Eight Sleep, Bombas, Chomps, and Blank Street Coffee. Our clients span iconic consumer brands, hospitality leaders, GCs, advanced manufacturers, and next-generation defense contractors. They operate in complex risk environments and need a partner that can move at their speed.
Instead of a fragmented, manual brokerage stack, we have built a new category: elite risk advisors operating on top of proprietary technology. Our in-house Agency Management System gives our team and AI agents full visibility into policies, exposures, claims, billing, and commissions. This platform enables deep automation, better decisions, and a fundamentally higher standard of service.
WithCoverage was founded by JD Ross (co-founder of Opendoor) and Max Brenner (Bain, Compound). We have raised over $43M from leading investors including Sequoia, 8VC, Khosla Ventures and Crystal Venture Partners.
Our ambition is not to build a better brokerage. It is to redefine how risk is managed across the...
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