Backed by Sequoia.
About the role
The Lead Client Service Manager is a senior individual contributor and team anchor within the Client Services organization. You will own a complex, high-value book of business while serving as a mentor and quality standard-setter for junior CSMs. Partnering closely with Risk Advisors, you will lead strategic client initiatives, and model best-in-class service delivery.
What they're looking for
- 4+ years of commercial insurance experience required, with a strong track record in an Account Management or Client Service role
- Property & Casualty broker's license required (or to be obtained within 60 days of start date)
- Demonstrated experience managing complex, high-value client relationships with minimal oversight
- Strong organizational skills with the ability to manage multiple priorities, deadlines, and stakeholders simultaneously
- Excellent written and verbal communication skills, confident presenting to clients at all levels
- A natural collaborator who elevates the people around them and takes ownership of outcomes
More about this role
WithCoverage is reimagining risk management and insurance for the modern economy. We protect the companies building the future—100's of brands like GoPuff, Eight Sleep, Bombas, Chomps, and Blank Street Coffee—so they can move fast without compromise.
Instead of a stale brokerage model, we’ve built a new category: world-class risk advisors powered by proprietary technology. From next-generation defense contractors and advanced manufacturers to iconic consumer brands and hospitality leaders, we partner with ambitious businesses to give them the confidence to scale.
Founded by JD Ross (co-founder of Opendoor) and Max Brenner (Compound, Bain), WithCoverage is disrupting a trillion-dollar industry from the inside out. We grew 10x last year while staying cash-flow positive, with backing from 8VC, Crystal Venture Partners, and other top investors.
We’re also the only brokerage that has built its own Agency Management System from scratch, giving us full control of our operations and a platform to automate more and more of the business with AI. It’s the foundation for transforming how risk is managed across the economy.
- Grow Faster – We’re scaling fast, giving you outsized opportunities...
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