WitnessAI is the AI security and governance platform with network visibility, intent-based controls & runtime defense to secure every employee, model, application & agent. Backed by GV.
About the role
As a Technical Account Manager with a strong background in network security, you’ll play a critical role in ensuring our customers are successful in deploying, integrating, and maximizing the value of our security platform. You’ll act as a trusted advisor, technical resource, and problem solver throughout the customer lifecycle—from onboarding to expansion. Customer Onboarding & Integration: Guide new customers through deployment, configuration, and best practices tailored to their network security environments.
What they're looking for
- Bachelor’s degree in Computer Science, Information Security, or a related field (or equivalent experience)
- 3+ years of experience in a customer-facing technical role (Customer Success, Support, Pre-Sales, or Solutions Engineering)
- Strong understanding of networking fundamentals: TCP/IP, DNS, VPN, firewalls, IDS/IPS, Zero Trust, etc
- Strong understanding of common enterprise technologies and architectures
- Hands-on experience with firewalls and/or proxies (e.g., Palo Alto Networks, Cisco, Zscaler, Netskope, Fortinet)
- Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
More about this role
Title: Technical Account Manager
Witness AI invented intent-based AI security. While legacy tools monitor what users say to AI, we understand what they're trying to accomplish - stopping jailbreaks, data exfiltration, and shadow AI before damage occurs. We provide visibility into how employees and systems use AI - capturing prompts, responses, and agent activity - so security teams can monitor risk, investigate incidents, and enforce guardrails in real time.
As a Technical Account Manager with a strong background in network security, you’ll play a critical role in ensuring our customers are successful in deploying, integrating, and maximizing the value of our security platform. You’ll act as a trusted advisor, technical resource, and problem solver throughout the customer lifecycle—from onboarding to expansion.
Customer Onboarding & Integration: Guide new customers through deployment, configuration, and best practices tailored to their network security environments.
Technical Support & Troubleshooting: Serve as a technical point of contact for advanced support issues, helping customers resolve complex network or security-related challenges.
Customer Advocacy: Build strong...
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