WitnessAI is the AI security and governance platform with network visibility, intent-based controls & runtime defense to secure every employee, model, application & agent. Backed by GV.
About the role
Lead and mentor the technical support team, providing guidance on troubleshooting and resolving complex customer issues. Serve as an escalation or direct point for high-priority and advanced technical issues involving AI security products (e.g., proxies, end points, HTTP1.1/HTTP2,DNS, firewalls, IDS/IPS, VPNs, etc.).
What they're looking for
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience
- 3-5 years of experience in technical support or engineering roles
- Extensive hands-on experience with network security products, including firewalls, VPNs, IDS/IPS, and endpoint security solutions (e.g.,Crowdstrike, SentinelOne, Palo Alto, Cisco, Fortinet, etc)
- Strong knowledge of various protocols (HTTP1.1,HTTP2, TCP/IP, DNS, DHCP, etc.), working with HARs, packet captures, tcpdump, etc and security best practices
- Proven experience troubleshooting and diagnosing complex network security issues in real-world customer environments
- Exceptional problem-solving skills and the ability to work under pressure in a fast-paced environment
More about this role
Job Title: Technical Support Engineer (AI Security Products)
Witness AI invented intent-based AI security. While legacy tools monitor what users say to AI, we understand what they're trying to accomplish - stopping jailbreaks, data exfiltration, and shadow AI before damage occurs. We provide visibility into how employees and systems use AI - capturing prompts, responses, and agent activity - so security teams can monitor risk, investigate incidents, and enforce guardrails in real time.
Job Description: As a Hands-On Technical Support Engineer for WitnessAI customers, you will be responsible for overseeing the pool of customer technical/product issues ranging from easy to complex difficulty while directly engaging with them to troubleshoot and provide resolution by following customer SLAs. You’ll provide high-level technical guidance and mentorship to the TSE team, while ensuring efficient resolution of customer problems related to AI security products. This is a hands-on role that requires a deep understanding of network, endpoint and proxy security technologies, troubleshooting complex issues, and working closely with cross-functional teams to drive customer success.
Lead and...
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