About the role
In this role, you will build upon your foundational customer service and account management skills to support clients with licensing renewals and throughout their lifecycle. You will serve as a trusted resource, proactively managing client relationships, ensuring customer satisfaction, and coordinating the successful delivery of Business Licensing services. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 1 to 2 years of customer service, account management, licensing, compliance, or related experience required
- Exceptional interpersonal and relationship-building skills with the ability to communicate effectively with clients, government agencies, partners, and colleagues
- Strong customer service mindset with a commitment to delivering a positive client experience
- Ability to handle sensitive information with professionalism, discretion, and sound judgment
- Adaptability and willingness to learn in a dynamic regulatory and compliance environment
- Strong organizational, time management, and project coordination skills
More about this role
The Customer Success Associate (CSA) - Account Manager is a member of the Account Services Department within CT's Business Licensing (BL) Team.
In this role, you will build upon your foundational customer service and account management skills to support clients with licensing renewals and throughout their lifecycle. You will serve as a trusted resource, proactively managing client relationships, ensuring customer satisfaction, and coordinating the successful delivery of Business Licensing services.
The CSA - Account Manager serves as the primary point of contact for assigned clients, overseeing both the client relationship and the fulfillment of Business Licensing work. This role requires strong multi-tasking abilities, professional communication, organization, problem-solving, and project management skills to ensure clients receive timely, accurate, and exceptional service.
- Manage a portfolio of approximately 5 to 150 clients, depending on communication needs and workload volume.
- Build, maintain, and strengthen client relationships through proactive communication and ongoing support.
- Serve as the primary point of contact for client inquiries, requests, and escalations.
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