About the role
As a Sales Business Retention Representative, you will deep dive into customer needs while retaining and re-engaging customers. Your growing understanding of our products and services will enhance customer satisfaction, and you will have increased authority to negotiate service terms. • Engage with existing customers to understand their needs and concerns.
What they're looking for
- • Enhanced Communication: Improved skills in engaging with customers
- • Advanced Customer Service: Expanded abilities to provide product and service support
- • Data Analysis: Proficiency in analyzing customer interaction data
- • Conflict Resolution: Capability to resolve moderate customer conflicts
- • Strategic Thinking: Skill in developing and executing customer retention strategies
- • Team Coordination: Ability to work closely with cross-functional teams
More about this role
As a Sales Business Retention Representative, you will deep dive into customer needs while retaining and re-engaging customers. Your growing understanding of our products and services will enhance customer satisfaction, and you will have increased authority to negotiate service terms.
• Engage with existing customers to understand their needs and concerns.
• Provide moderate product and service support to solve customer issues.
• Develop retention strategies based on customer feedback.
• Re-engage lapsed customers by leveraging targeted communication strategies.
• Conduct regular follow-ups to ensure customer contentment.
• Contribute to the development of customer retention programs.
• Generate detailed reports on customer interactions and retention metrics.
• Support sales efforts through detailed data analysis and trend identification.
• Coordinate with marketing to align on retention campaigns.
• Assist in the creation of personalized customer retention plans.
• Enhanced Communication: Improved skills in engaging with customers.
• Advanced Customer Service: Expanded abilities to provide product and service support.
• Data Analysis: Proficiency in analyzing customer interaction...
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