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Customer Success Program Manager

Workato · Palo Alto, California · On-site

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About Workato

Backed by Battery, Insight and Norwest.

About the role

We are looking for an exceptional Customer Success Program Manager to join our growing team. In this role, You will partner with cross-functional stakeholders across the business, use data to guide decisions,and own communication channels to create synergy and clarity at a global scale. You will work on tech's biggest projects including but not limited to Agentic AI deployments, product adoption initiatives, and global maturity . You will also be responsible to:

What they're looking for

  • 3-6 years of experience in program management, project management, operations, or a related-field
  • A track record of owning org-wide projects or programs from planning through delivery with minimal overisight
  • Comfortable working with data to define success metrics, track outcomes, and make prioritization calls
  • Strong written and verbal communication skills, with the ability to tailor messaging to different audiences
  • A bias toward action, high attention to detail and comfort operating in ambiguity
  • String discernment while using Agentic/AI tools
More about this role

Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit workato.com .

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know...

Read the full posting on Workato's site ↗

Sales and Customer Success

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