Experience a new way to work with Sana and agentic AI from Workday. Backed by Greylock, NEA and Menlo.
About the role
The Customer Success Manager (CSM) plays a critical role in the success and execution of Workday Adaptive Planning. As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- At least 5+ years of experience as a CSM supporting a SaaS solution
- Experience negotiating contracts and managing renewals
- Proven track record of overachieving goals and sales targets
- Familiar with change management practices, change communications and process re-engineering
- Experience with pricing principles and sales practices in SaaS selling environments
- Experience using a CRM such as Salesforce and a customer success tool like Gainsight
More about this role
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
Customer Success is a key role to ensure Workday’s customers...
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