Simplify operations and elevate worker experience. Access data, track milestones, automate hiring, and ensure compliance. See why top companies trust us. Backed by CRV.
About the role
We are building an AI-native Service organization that delivers accurate, timely, and customer-centric Payroll support. As a Payroll Managed Services Representative, you will help customers navigate their payroll needs while leveraging AI-powered tools and automation to enhance the quality, speed, and consistency of our service.
What they're looking for
- Respond to customer questions, investigate issues, and provide clear, helpful resolutions
- Prepare regular payrolls using customer-provided data points and recurring items
- Review payroll data, identify discrepancies, and follow established controls and procedures
- Deliver accurate and timely Payroll services to customers
- Handle sensitive payroll and employee information with a high degree of confidentiality
- Use AI-enabled tools and automated workflows to improve speed, quality, and consistency
More about this role
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.
Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.
Grow With Us
We are building an AI-native Service organization that delivers accurate, timely, and customer-centric Payroll support. As a Payroll Managed Services Representative, you will help customers navigate their payroll needs while leveraging AI-powered tools and automation to enhance the quality, speed, and consistency of our service.
In this role, you'll combine payroll expertise with strong customer service skills, sound judgment, and a...
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