Simplify operations and elevate worker experience. Access data, track milestones, automate hiring, and ensure compliance. See why top companies trust us. Backed by CRV.
About the role
We're looking for a Senior Customer Success Manager who can combine analytical thinking with strong customer relationships. You'll own the full customer lifecycle: from successful adoption and value realization through renewal and expansion opportunities. You should think strategically about what your customers need, use data to solve their problems, and own outcomes for your portfolio. Own renewal conversations and drive renewal outcomes for your portfolio
What they're looking for
- Customer Success & Problem Solving (40%)
- Build deep understanding of how they manage hourly workforces, multi-location operations, and franchisee adoption
- Own a portfolio of enterprise customers and build trusted relationships with key stakeholders
- Use product usage data, customer activity, and financial signals to figure out what's working
- Leverage CSM tools (Gainsight, Churn Zero, Totango, or similar) to get visibility into account health, adoption, and risk
- When customers have complex challenges, identify them and work with Product, Support, and Sales to solve them
More about this role
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.
Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.
Grow With Us
We're looking for a Senior Customer Success Manager who can combine analytical thinking with strong customer relationships. You'll own the full customer lifecycle: from successful adoption and value realization through renewal and expansion opportunities. You should think strategically about what your customers need, use data to solve their problems, and own outcomes for your portfolio.
This is a full-time role based in Lehi with a hybrid...
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