WorkWhile is an hourly labor marketplace that connects businesses with flexible professionals for various job opportunities. The platform allows companies to find workers for events and warehouse tasks, ensuring that their staffing needs are met efficiently. Backed by Khosla Ventures.
About the role
Our customer mix has scaled faster than our finance and revenue operations, and we are hiring an Order-to-Cash Lead to take ownership of the full O2C function - strategy, execution, AI-powered automation and tooling.
What they're looking for
- 7+ years in AR, billing, collections, credit, or O2C — with hands-on AND strategic experience. You can run a customer escalation and design a policy in the same week
- Track record of standing up or significantly improving credit and hold policies, including the cross-functional negotiation with Sales/AM that comes with it
- Comfortable managing an outsourced AR/collections team or BPO — setting KPIs, holding them accountable, and escalating issues effectively
- Familiarity with VMS/MSP customer chains or comparable third-party-payer environments, and with PO-driven billing workflows
- Direct experience partnering with Product/Engineering to scope and ship finance tooling — not just opening tickets
- Strong analytical fluency: QBO / NetSuite, AR dashboards, DSO and bad-debt KPIs, borrowing-base reporting
More about this role
WorkWhile is an AI-native labor platform serving enterprise customers across logistics, food production, retail, hospitality, events, and managed services. WorkWhile identifies the best hourly workers and matches them with shifts that fit their skills, location, and life. Businesses get access to a quality workforce, while workers get stable income and unmatched benefits, including next day pay, free telehealth services, and financial services.
We have the audacious goal to align incentives and solve inefficiencies in the labor market, disrupting the $650 billion staffing and recruiting market. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, WorkWhile is reshaping the future of work.
Our customer mix has scaled faster than our finance and revenue operations, and we are hiring an Order-to-Cash Lead to take ownership of the full O2C function - strategy, execution, AI-powered automation and tooling.
Own the end-to-end Order to Cash process with a growth mindset. Proactively identify gaps, generate creative solutions, and roll up your sleeves to fix issues while thinking strategically about long-term process health and scalability.
Maintain standard invoicing...
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