Backed by Blackbird Ventures.
About the role
Run the renewal calendar so no contract reaches its date cold, and handle the renewal conversations for larger accounts yourself Work a health score daily to find contractors who are slipping, and tell us where the score is wrong so we can tune it
More about this role
Workyard builds workforce management software for contractors. GPS-verified time tracking tied to cost codes and job budgets, feeding payroll, trusted by over 50,000 tradespeople.
This role keeps the white-glove experience for contractors we cannot afford to call every month, by running programs that reach all of them and working the accounts that need a human.
You will own retention for our mid-market and SMB customers. Larger accounts get personal coverage and renewal conversations you run yourself. Smaller ones get a program you design, with your time going to the accounts it flags as at risk. Roughly half your week is the program, half is the book.
Own gross revenue retention and renewal rate for your book
Run the renewal calendar so no contract reaches its date cold, and handle the renewal conversations for larger accounts yourself
Work a health score daily to find contractors who are slipping, and tell us where the score is wrong so we can tune it
Use that same score to find contractors who are thriving, and turn them into testimonials, referrals and case studies
Build and run enablement that gets contractors using features they already pay for: in-app messages,...
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