Backed by Battery.
About the role
The Customer Success Manager (CSM) partners with Wunderkind’s largest enterprise clients to drive exceptional outcomes on our Autonomous Marketing Platform. This role is pivotal in executing high-impact campaigns, managing complex projects, and collaborating with stakeholders to ensure seamless tactical execution and measurable results. Success metrics for this role include Gross & Net ARR retention, platform adoption, client performance, and NPS.
What they're looking for
- Client-obsessed. You like building relationships, you're genuinely curious about your clients' businesses, and you take their outcomes personally
- Full ownership. You drive to an answer instead of relaying a handoff. When something is stuck, you move it
- Strategic advisor instinct. You break complex challenges into pragmatic plans and can defend the reasoning to a skeptical stakeholder
- Technically strong. You have a real affinity for enterprise platforms and want to master ours
- Data-minded. You can decipher a data set, pull the insight, and turn it into a story that leads somewhere
- Direct and unafraid. You raise problems early, say the hard thing kindly, and don't let a client or a colleague be surprised
More about this role
Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guaranteeing a lift in revenue. Founded in 2010, Our goal is to scale a brand’s ability to create and grow customer relationships through websites, email, text, and ads. We believe individuals should have the freedom to choose the kind of internet they want. An internet that fosters genuine relationships with brands. An internet that treats humans like real people instead of “web traffic.” We also believe in empowering brands to treat their customers as individuals, satisfying their unique needs with tailored experiences and thoughtful communication. By expertly personalizing, automating, and scaling beautiful one-to-one experiences, Wunderkind helps brands acquire new customers at scale and keep them loyal for life.
The Customer Success Manager (CSM) partners with Wunderkind’s largest enterprise clients to drive exceptional outcomes on our Autonomous Marketing Platform. This role is pivotal in executing high-impact campaigns, managing complex projects, and collaborating with stakeholders...
Browse similar: Startup jobs · Remote jobs