SpaceXAI builds Grok — frontier AI models for reasoning, voice, image generation, and more. Build with the Grok API. Backed by Lightspeed, Sequoia and a16z.
About the role
As a Network Operations Center (NOC) Specialist, you are the eyes and the voice of the campus — never the hands. You watch campus health signals around the clock, detect and verify site-impacting events, assemble the right responders fast, and run incident communications leadership can trust. You make sure no major incident closes without a timeline, a report, and a tracked corrective project. This is a communications-and-judgment role at the center of site operations, not a junior-engineering holding pen.
What they're looking for
- Experience in a 24/7 operations environment (NOC, SOC, dispatch, mission control, or equivalent)
- Proven ability to acknowledge, classify, and escalate incidents under SLA in a high-signal environment
- Experience opening and running incident bridges, including stakeholder updates on a fixed cadence and live timeline hygiene
- Excellent written and verbal communication skills, able to write clear updates while an incident is in progress
- Demonstrated pattern recognition across multiple domains (compute, network, storage, and/or facilities signals) and curiosity about how those systems interact
- Experience following, maintaining, and improving operational process (runbooks, escalation matrices, handoffs, or similar)
More about this role
SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.
As a Network Operations Center (NOC) Specialist, you are the eyes and the voice of the campus — never the hands. You watch campus health signals around the clock, detect and verify site-impacting events, assemble the right responders fast, and run incident communications leadership can trust. You make sure no major incident closes without a timeline, a report, and a tracked corrective project. This is a communications-and-judgment role at the...
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