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About the role
As a Client Experience Specialist, you will play a critical role in delivering seamless execution and service across Yahoo Advertising’s brand and performance portfolios. Supporting dedicated sales teams across the Retail, QSR, CPG, Pharma, and Health verticals, you will manage day-to-day campaign planning, launch coordination, delivery pacing, and post-campaign analysis.
What they're looking for
- 2+ years of experience in digital campaign management, media operations, digital media planning, or client service within digital advertising
- Demonstrated hands-on working knowledge of digital media formats and channels (display, video, native, and sponsorships) and buying models (direct IO, programmatic guaranteed, PMPs)
- Working proficiency with core ad tech and sales management platforms, including Google Ad Manager, DSPs, Salesforce, and advanced Excel/Google Sheets
- Solid written and verbal communication skills, with a track record of translating campaign performance data into clear, client-ready updates
- Practical experience using generative AI tools (e.g., Gemini, ChatGPT, or Copilot) to draft professional communications, summarize complex data, or automate routine daily workflows
- Demonstrated ability to critically evaluate and validate AI-generated content for numerical accuracy, tone, and brand compliance
More about this role
Yahoo Advertising offers omnichannel solutions, proprietary data, and premium content environments that connect advertisers to audiences at scale. The Client Experience team serves as the operational and analytical backbone for our commercial business, managing end-to-end campaign execution, performance optimization, and client satisfaction across Yahoo’s owned and operated properties and partner networks.
As a Client Experience Specialist, you will play a critical role in delivering seamless execution and service across Yahoo Advertising’s brand and performance portfolios. Supporting dedicated sales teams across the Retail, QSR, CPG, Pharma, and Health verticals, you will manage day-to-day campaign planning, launch coordination, delivery pacing, and post-campaign analysis.
In this role, you will operate as a proactive problem-solver combining digital media knowledge with modern productivity practices. You will leverage approved enterprise AI tools to streamline operational workflows, surface campaign insights faster, and assist in crafting high-impact reporting for sales partners and advertisers.
Client Success Ownership: Serve as the primary operational pre- and post-sale...
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