Yelp is a technology company that specializes in local business reviews and recommendations. The company provides a platform that enables users to search for local businesses, read reviews, and write their own reviews. Backed by Space Capital.
About the role
Do you value transparency in businesses and want to help those businesses grow? The RepairPal Customer Success team is seeking a dedicated and driven Customer Success Manager to provide a 5-star experience to our RepairPal Certified shop customers! As a member of the team, you will be committed to ensuring the long-term success and growth of our shop customers.
What they're looking for
- You will actively build and maintain relationships through monthly contact and regular check-ins with customers
- You will provide customers with training on RepairPal’s platform
- You will drive customer retention and new business growth by remaining well-versed in program offerings
- You will support and coach shops to handle their own calls and customers, helping them become proactive, successful users and ambassadors of RepairPal
- You will handle escalations and work to prevent cancellations
- You will consult and educate RepairPal Shops by answering a high volume of inbound calls and emails
More about this role
Do you value transparency in businesses and want to help those businesses grow? The RepairPal Customer Success team is seeking a dedicated and driven Customer Success Manager to provide a 5-star experience to our RepairPal Certified shop customers! As a member of the team, you will be committed to ensuring the long-term success and growth of our shop customers.
This role will support the RepairPal function of our business. Established in 2007, RepairPal connects consumers with certified trustworthy mechanics throughout the United States. Large, trusted companies including USAA, CarMax, and Endurance Vehicle Services send their members and customers to RepairPal Certified shops for high-quality repairs at a fair price. In 2024, RepairPal was acquired by Yelp.
We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes. This is a full-time remote role based in the United States.
- You will actively build and maintain relationships through monthly contact and regular check-ins with customers
- You will provide customers with training on RepairPal’s...
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