Enterprise AI roleplay platform for sales enablement, partner training, and L&D. Practice pitches, demos & crucial conversations. Trusted by Google, Sandler, Korn Ferry + more. Backed by Madrona.
About the role
As a Technical Account Manager at Yoodli, you're the bridge between our customers and our product. You’ll be the technical point of contact when customers run into issues, and a trusted technical advisor who helps accounts get real value from Yoodli over the long term.
What they're looking for
- 2-4 years of experience in a technical account management, technical customer success, or senior technical support role at a SaaS company
- Comfortable owning a small, high-touch book of business (typically 1-4 strategic enterprise accounts, sometimes a single dedicated account) rather than a shared support queue
- Solid technical foundation: comfortable with SSO/SAML, REST APIs, webhooks, and a thorough understanding of reading console logs, HAR files, and network traces to diagnose issues
- Experience working directly with enterprise SaaS customers
- Clear, confident communicator you can explain a complex technical issue to a non-technical executive and then turn around and write a precise bug report for an engineer
- Strong written communication skills. Your tickets, escalations, and customer updates are models of clarity and attention to detail
More about this role
Yoodli is the AI roleplay simulator redefining how individuals and teams master communication. Think of it as the batting cage before the big game - but for communication. Whether it's a sales pitch, manager feedback session, or media interview, Yoodli provides private, judgment-free, just-in-time coaching. Leaders at companies like Google, Databricks, Snowflake, RingCentral, Toastmasters, and Dale Carnegie use Yoodli to ramp reps faster, improve message delivery, and reduce coaching burden on frontline managers. The result is stronger performance, greater team readiness, and a more scalable path to impact.
We're building a new category called Experiential Learning: an AI-powered category that helps people learn through conversational roleplays. People don't learn from slides - they learn through dialogue, questions, and iteration. Yoodli makes that process interactive, personalized, and always up to date. It's learning that feels fun, builds confidence, and finally lets organizations measure the ROI of training.
We've raised $40M in Series B funding, are doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle.
- TED Talk with our "Why"
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