Get the YubiKey, the #1 security key, offering strong two factor authentication from industry leader Yubico. Backed by NEA and a16z.
About the role
Yubico is seeking a Principal Customer Success Manager to join our talented and growing Sales organization. This is an ideal opportunity for individuals who have had experience with enterprise customers and maintaining and growing strong relationships across business lines. The Principal CSM role is essential in ensuring the support and happiness of our customers.
What they're looking for
- One or more of the following:
- Ten (10) years’ or more experience in Customer Success Management
- Ten (10) years’ experience in information technology
- Five (5) with years’ experience in security
- Experience managing relationships with large, complex, multi-geographical enterprises with a technical enterprise product
- Demonstrable track record of working and leading within an internal matrix account team consisting of Sales, Solutions engineers, and Professional Services all interacting with accounts
More about this role
Yubico is a global leader in identity security and creator of the YubiKey, the original hardware-backed passkey. We are publicly traded on Nasdaq Stockholm; our global footprint includes headquarters in Stockholm, Sweden, Silicon Valley, California; and Singapore.
At Yubico, we are guided by a shared belief that your work matters. We operate under a cultural philosophy of Speed with Integrity , pushing the boundaries of technology to secure the AI frontier—protecting both human and agentic AI interactions—and leading the transition to post-quantum cryptography. In everything we do, we live by our core values:
- Battle Friction: We constantly look for new ways to simplify our products, our work, and the user experience.
- Inspire Higher: We think big, champion the open internet, and strive to do the right thing even when it is difficult.
- One Team: We are open, responsive, and collaborative, overcoming challenges and celebrating our successes together.
Aligned with our commitment to open standards, we foster a thriving builder ecosystem through the Yubico Developer Program , offering free open-source repositories , libraries, and SDKs to help developers rapidly integrate strong...
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