Interactive email builder for ecommerce brands. Backed by Y Combinator.
About the role
*This role is in-office in Lehi, UT. Do not apply if you are not willing to work in-person in Lehi, UT We’re looking for a Product Support Lead to interface with customers, document Zaymo’s product, and recommend product direction while staying on top of day-to-day customer support operations. This is a high-impact role where you’ll act as the voice of the customer, the only steward of our knowledge base, and a partner to product as we scale.
What they're looking for
- Owning all of the customer support experience after a customer is live
- Improving the AI support agent
- Owning the customer-facing knowledge base
- Quickly becoming the most knowledgeable person about Zaymo’s product
- Advocating for customer needs by influencing product decisions
- Career growth can lead to either running support as it scales or moving to onboarding/customer success
More about this role
*This role is in-office in Lehi, UT. Do not apply if you are not willing to work in-person in Lehi, UT
We’re looking for a Product Support Lead to interface with customers, document Zaymo’s product, and recommend product direction while staying on top of day-to-day customer support operations. This is a high-impact role where you’ll act as the voice of the customer, the only steward of our knowledge base, and a partner to product as we scale.
You’ll work directly to the CEO and single-handedly take on the support function from an already successful place. If you want to join a fast-growing startup, shape the support function from day one, and quickly grow your influence over time, this is for you. This role can turn into a role in product or customer experience as the company grows.
At Zaymo, we’re building the future of ecommerce communication. We help brands turn email into a shoppable, personalized experience with no engineers required. Tens of millions of shoppers interact with Zaymo-powered emails every month.
Zaymo is backed by investors like Y Combinator, the co-founder of YouTube, and others.
Read more about working at Zaymo here .
- 🚀 Rapid Growth : We went from $1M to...
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