zerohash provides API-first technology and turnkey regulatory infrastructure to launch and scale compliant crypto and stablecoin products quickly and securely.
About the role
zerohash is looking for a SVP, Global Head of Operations to lead and unify the teams that keep the platform running around the clock: Settlement & Trading Operations, Custody Operations, Financial Operations (FinOps), Liquidity & Exchange Services, Technical Support Engineering (TSE), and Client Experience (CX).
What they're looking for
- Own the end-user support function, ensuring zerohash's B2B2C customers receive fast, accurate, and consistent support
- Define CX quality standards, staffing models, and escalation tiers appropriate for a regulated financial infrastructure provider operating at scale
- Use CX data and feedback loops to inform product, operations, and process improvements across the broader Operations organization
- Implement new tooling to ensure the CX function scales efficiently with customer growth
- 12–15+ years of progressive experience in operations leadership within financial services, brokerage, banking, payments, or digital asset infrastructure, including 5+ years in a senior/executive operations role
- Direct experience leading settlement, trading operations, or custody operations at a regulated financial institution, broker-dealer, exchange, or digital asset platform is required
More about this role
zerohash is looking for a SVP, Global Head of Operations to lead and unify the teams that keep the platform running around the clock: Settlement & Trading Operations, Custody Operations, Financial Operations (FinOps), Liquidity & Exchange Services, Technical Support Engineering (TSE), and Client Experience (CX).
This is a high-visibility, senior role reporting into executive leadership and working in close partnership with Compliance, Engineering, Product, Finance, and Commercial teams to ensure zerohash's operational infrastructure is accurate, secure, resilient, and built to scale globally. You'll manage and scale durable, well-run teams and processes across each function, set the standard for operational excellence at zerohash, and regularly present performance, risk, and scaling plans to the executive team.
Candidates must be located within a 1-hour commute of our NYC office hub.
- Lead Financial Operations across the platform, including reconciliation, ledger accuracy, fee and revenue operations, and client/partner financial reporting.
- Build and scale controls that ensure the integrity of financial data flowing between trading, payments, custody, and settlement systems.
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