You didn’t get into Healthcare to do Digital Chores. Let your new AI Secretary handle the busy work so you can get back to care. Backed by South Park Commons.
About the role
Scaled means portfolio ownership: 30-50+ home care agencies at different stages of onboarding, go-live, adoption, and expansion. The FDE owns the technical build. You own the deployment rhythm, customer adoption, executive communication, QBRs, triage, expansion signals, and the playbook that makes the next rollout faster.
What they're looking for
- Four things . In order
- Portfolio management . You've carried many customer motions at once, and you know where each one stands before it tells you. You set the priority. You do not wait for the escalation
- Customer presence. You run a QBR with an agency owner, train a frontline coordinator, and handle an escalation in the same week. The customer never feels like they are managing you
- Pattern recognition. A broad portfolio teaches you things a single enterprise account never could. You notice when the same friction keeps appearing, you ask why, and you feed it back in a way Product can act on
- Also: 1-3 years in implementation, onboarding, or customer success at a SaaS company. Strong written communication. Technical comfort enough to field basic product questions without routing everything to engineering. NYC-based, 10-20% travel
More about this role
Home care still runs on coordinators answering phones, schedulers filling shifts by hand, and managers chasing adoption across branches. Zingage is the operating layer underneath intake, scheduling, care coordination, compliance, and patient engagement.
Scaled deployment is the job of turning that promise into daily usage across a broad portfolio of agencies.
Scaled means portfolio ownership: 30-50+ home care agencies at different stages of onboarding, go-live, adoption, and expansion.
The FDE owns the technical build. You own the deployment rhythm, customer adoption, executive communication, QBRs, triage, expansion signals, and the playbook that makes the next rollout faster.
Most of your operators sit inside franchise networks. Get one location live and you have learned how the network works. Do that across your portfolio and the domain expertise compounds fast.
Strong performance here is the direct path to Enterprise DS. You'll report to Deployment/Product Leadership.
Agencies go live on time, with managers and frontline staff trained before the launch date.
Usage holds after go-live because you catch workflow drift before it becomes churn.
QBRs tell a crisp story: what...
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