Orchestrate the entire intake-to-pay process with the leading AI procurement platform. Zip uses purpose-built AI agents to automate global sourcing, compliance, and spend. Backed by Y Combinator and CRV.
About the role
Own post-sales operations for the org: Lead day-to-day operations and long-term planning, including book design and rebalancing, segmentation, metrics, reporting, and "whatever it takes." Act as a strategic thought partner: Be the go-to partner for post-sales leadership and execs - whether it's solving complex problems, framing key decisions, or bringing structure to ambiguity.
What they're looking for
- 8+ years of experience in customer success/post-sale operations, sales strategy, revenue operations, consulting, investing, or a similar high-performance environment
- Strong analytical and modeling skills - you're fluent in Excel/Sheets and can write SQL or are willing to learn
- Experience working closely with RevOps systems like Salesforce, Gong, Superset and others
- Excellent written and verbal communication - you can structure thinking clearly, write concise memos, and present to executives with confidence
- Attention to detail - you go deep on problems, sweat the edge cases, and set the quality bar high
- High bias for action - you move fast, think in tradeoffs, and find a way forward when others see blockers
More about this role
Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.
The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.
Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
As a member of Zip's GTM Strategy & Operations team, you'll be the primary business partner to Zip's Customer Success organization — owning the operating rhythms, models, and metrics that determine how the team covers, retains, and grows the customer base.
You'll bring...
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