Zip automates cloud-based identity management, device management, and endpoint threat detection making securing a company and acing compliance audits a breeze. Backed by General Catalyst.
About the role
We’re looking for our first dedicated Customer Success Lead to own the customer experience from Closed Won through successful deployment and ongoing adoption. This is a hands-on, high-ownership role. You’ll work directly with customers to get them live on Zip, make sure they’re continuously getting value from the platform, and proactively step in when adoption stalls. At the same time, you’ll build the playbooks, metrics, processes, and programs that become the foundation of Customer Success at Zip.
What they're looking for
- 5+ years of experience in Customer Success, implementation, customer experience, or another highly customer-facing role at a B2B technology company
- Experience owning complex customer implementations where success requires driving customer action, coordinating multiple stakeholders, and keeping projects moving — not simply configuring a product
- Strong technical aptitude and the ability to quickly become credible with customers on topics such as device management, identity, endpoint security, email security, SSO, and integrations
- Exceptional project-management skills with the ability to manage multiple customer deployments simultaneously, identify blockers early, and proactively drive customers toward action
- A track record of building strong customer relationships while being comfortable pushing customers when necessary to keep implementations and adoption on track
- Experience building playbooks, processes, and programs from scratch rather than only operating within an established Customer Success organization
More about this role
Cybersecurity for growing businesses is broken — even enterprises spend heavily across hundreds of disconnected tools for marginal real-world benefit. For startups and mid-sized firms, this gap often means forgoing security entirely, or cobbling together a solution that leaves them vulnerable in other ways. At Zip Security, we build solutions that make enterprise cybersecurity effective and doable for growing businesses of all kinds, whether or not they have a security team in house.
Our product is a complete security program that automates device management, endpoint security, identity and access management, compliance, and managed IT and security operations to keep teams of all kinds protected. We help our customers pick their right security frameworks, correctly deploy the tools, policies, and controls they need, and keep everything enforced over time, so their business is protected and compliant, 24/7.
Zip is at the cutting edge of what’s possible in cybersecurity, and dedicated to delivering value for our customers. It’s a big part of why we’re backed by Ballistic Ventures . Major platforms are opening APIs that enable automated management at scale, new government initiatives...
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