Zipline delivers food, groceries, and medicine in minutes with fast, reliable, zero emission delivery. Backed by Sequoia and Techstars.
About the role
As Project Manager on the Commercial Implementation team you will focus on designing, optimizing, and maintaining the workflows that enable seamless partner onboarding, integration, and ongoing operations. Your primary role will be to ensure efficiency, scalability, and compliance while aligning with the team’s mission of delivering exceptional partner experiences.
What they're looking for
- Design, develop, and implement internal business processes - examples include document change management system and system for collecting subjective customer feedback
- Map out existing processes to understand their flow and identify inefficiencies
- Identify process bottlenecks and inefficiencies, and recommend solutions for continuous improvement
- Collaborate with the Product, Enterprise Systems, Customer Success, and engineering to implement workflows
- Monitor process performance, track key metrics, and report on process outcomes
- Document and maintain up-to-date process workflows, guidelines, and SOPs
More about this role
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global...
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