Zipline delivers food, groceries, and medicine in minutes with fast, reliable, zero emission delivery. Backed by Sequoia and Techstars.
About the role
The role will support our partners that use our drone delivery service. You’ll work closely with the Partner Success team to ensure partners have a smooth experience—from launch and day-to-day operations to performance reviews and ongoing improvements. This is a hands-on role at the intersection of operations, customer success, data, and technology. You’ll gain exposure to how a fast-growing drone delivery network operates while helping partners get the most value from the service.
What they're looking for
- Track partner performance and analyze metrics such as delivery volume, service reliability, adoption, and customer experience
- Build reports, dashboards, and presentations that surface trends and opportunities for improvement
- Gather partner feedback and work with internal teams to help resolve operational or product issues
- Collaborate with Operations, Product, Engineering, Sales, and other teams to support partner needs
- Assist with business reviews, partner meetings, and follow-up action items
- Identify opportunities to improve internal Partner Success processes, documentation, and tools
More about this role
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global...
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