Zipline delivers food, groceries, and medicine in minutes with fast, reliable, zero emission delivery. Backed by Sequoia and Techstars.
About the role
Zipline’s Support team helps deliver a reliable, responsive experience for customers, merchants, partners, and internal operations teams. As Zipline scales its autonomous delivery service across marketplaces, retail, healthcare, and enterprise partnerships, Support plays a critical role in identifying issues, improving service quality, and turning operational insights into better products and processes.
What they're looking for
- 7+ years of experience in Support Operations, Partner Operations, Program Management, Product Operations, Business Operations, Strategy and Operations, or a related field
- Demonstrated experience building and scaling cross-functional business processes from concept through ongoing operation
- Strong business and technical judgment, with the ability to create structure and make progress in ambiguous environments
- Experience influencing technical, operational, commercial, and financial stakeholders without direct authority
- Strong analytical skills and experience using data to evaluate performance, identify trends, and guide decisions
- Excellent written and verbal communication skills, including executive updates, operating reviews, and operational documentation
More about this role
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global...
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