Zoox is a purpose-built autonomous vehicle designed for riders, not drivers. Learn more about the Zoox robotaxi and the future of ride-hailing. Backed by Lux.
About the role
We are hiring a Manager, Fleet Operations Training to own training for the full Fleet Operations workforce. This is not a corporate L&D role focused on leadership workshops. It is an operational training leadership job: you will run the function that certifies Crew to perform safety-critical work and keeps them current as the product, processes, and geographic footprint scale.
What they're looking for
- 10+ years in operational training, enablement, or learning for a large operations workforce, including 3+ years leading trainers, instructional staff, or training PMs (manager of people, not only IC program management)
- Bachelor’s degree in a relevant field, or equivalent practical experience
- Experience building blended programs: e-learning, live facilitation, on-the-job, and train-the-trainer at multiple sites
- Track record matching training capacity to hiring and launch plans, comfortable with resource contention (vehicles, facilities, trainer ratios)
- Ability to work in a safety-critical, regulated, fast-changing environment and to translate procedure/product changes into training without dropping live operations
- Excellent written and verbal communication, proven influence with senior operators, safety, workforce, and technical partners in a matrixed organization
More about this role
Zoox is building the world’s first purpose-built autonomous robotaxi. Fleet Operations keeps that fleet available, utilized, and safe, from 24/7 remote assistance and rider support to maintenance, repair, and on-road operations.
We are hiring a Manager, Fleet Operations Training to own training for the full Fleet Operations workforce. This is not a corporate L&D role focused on leadership workshops. It is an operational training leadership job: you will run the function that certifies Crew to perform safety-critical work and keeps them current as the product, processes, and geographic footprint scale.
- The scope spans two training surfaces that must run to the same bar:
Remote operations: This looks and feels like a high-stakes contact center: nested coaching, certification before live work, quality-driven upskilling, and trainer-to-learner ratios that have to hold as hiring ramps.
- Ground operations: All the on-the-ground work that it takes to operate our fleet, along with the training programs to enable our R&D Operations. This includes blended e-learning and hands-on and vehicle-in-the-loop training, with dedicated training vehicles and site infrastructure.
You will lead a...
Browse similar: Startup jobs