Zoox is a purpose-built autonomous vehicle designed for riders, not drivers. Learn more about the Zoox robotaxi and the future of ride-hailing. Backed by Lux.
About the role
As a Team Lead for Readiness and Response within Zoox’s Fleet Operations organization, you are at the forefront of the autonomous mobility revolution. You will be a key leader in our expansion into new markets, responsible for the end-to-end operational integrity of the Zoox Robotaxi and Mapping Vehicle Fleet.
What they're looking for
- 8+ years of relevant work experience in an operations-based environment
- Experience Managing People Leaders: Demonstrated ability to manage and develop direct reports at the Shift Lead or Supervisor level
- Contingent Workforce Management: Extensive experience leading, onboarding, and managing the performance of contractor or contingent workforces
- Vendor & Partner Management: Demonstrated experience managing 3rd party service providers and holding external partners accountable to Service Level Agreements (SLAs)
- Critical Thinking under Pressure: Ability to manage high-priority escalations and make sound, data-driven decisions in fast-paced or ambiguous situations
- Technical Aptitude: Ability to understand complex technical systems (autonomous vehicle hardware/software) to effectively lead technical teams and communicate with engineering stakeholders
More about this role
As a Team Lead for Readiness and Response within Zoox’s Fleet Operations organization, you are at the forefront of the autonomous mobility revolution. You will be a key leader in our expansion into new markets, responsible for the end-to-end operational integrity of the Zoox Robotaxi and Mapping Vehicle Fleet. This role unifies the technical preparation of our vehicles (Readiness) with high-level oversight of live field incidents (Response), ensuring every Zoox vehicle is "service ready" and every mission is supported with operational excellence.
Your leadership will bridge the gap between structured depot workflows and the dynamic environment of real-time fleet response. Rather than performing hands-on technical tasks, you will drive strategy and performance by managing a hybrid workforce of Full-Time Shift Leads and contingent associates. Serving as the primary on-site escalation path for critical field incidents and holding third-party recovery partners accountable, you will directly impact Zoox’s fleet availability, safety standards, and our ability to deliver a seamless experience to our riders.
- Collaborate with Leadership: Work with Fleet Ops leaders in market, as well as...
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