Zum CMX serves 5,000+ schools with 98% on-time performance. Managed student transportation, AI routing, and real-time tracking for districts. Backed by Sequoia and SoftBank VF.
About the role
This is a hybrid position based out of our headquarters in Redwood City, CA. You will be required to be onsite 3 days per week (Monday, Tuesday, and Thursday). We will only consider candidates already located in the Bay Area.
What they're looking for
- 3+ years of experience in collections, accounts receivable, or billing operations — prior experience working with government entities, public agencies, or school districts is a meaningful differentiator
- A demonstrated track record of measurably reducing AR aging and improving collections rates through the consistent application of structured outreach processes and escalation frameworks
- Excellent written and verbal communication skills — the ability to follow up on past-due balances in a manner that is professional, firm, and relationship-preserving
- Working proficiency in NetSuite or a comparable enterprise ERP — including AR reporting, invoice history review, open item management, and payment application tracking
- Exceptional organizational discipline and attention to detail — the ability to manage a large volume of open items simultaneously without allowing anything to age unacknowledged
- The ability to document a billing dispute thoroughly and accurately, providing the leadership with a complete, well-organized intake package that enables efficient investigation and resolution
More about this role
Zūm is revolutionizing mass mobility with its Connected Mobility Experience ( Zūm CMX ™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 6,500 schools rely on Zūm CMX . Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.
- Own accounts receivable aging across all active district accounts — produce and distribute a comprehensive weekly AR aging report to the Sr. Manager and VP every Monday without exception
- Execute a structured, proactive collections outreach program with defined touchpoints at Day 15, Day 30, and Day 45 for all outstanding invoices, maintaining professionalism and...
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