Zum CMX serves 5,000+ schools with 98% on-time performance. Managed student transportation, AI routing, and real-time tracking for districts. Backed by Sequoia and SoftBank VF.
About the role
We are looking for an experienced IT Support & Network Engineer to join our IT team. This is a role that blends hands-on network engineering, centered on our Cisco Meraki environment, with day-to-day IT helpdesk support for employees across our offices and operational hubs. You will design, deploy, and maintain the network infrastructure that keeps Zum running, while also serving as a friendly, responsive point of contact for employee technology needs across Google Workspace, macOS, and Windows environments.
What they're looking for
- Network engineering: Design, deploy, configure, and maintain Cisco Meraki networks (MX security appliances, MS switches, MR access points) across corporate offices and field locations
- Monitoring & troubleshooting: Monitor network health and performance via the Meraki dashboard, proactively identify, troubleshoot, and resolve connectivity, performance, and capacity issues
- Security & segmentation: Manage firewall rules, VLANs, SD-WAN/VPN configurations, SSIDs, and network segmentation in line with security best practices
- Site buildouts: Lead network buildouts for new office and hub openings, including vendor coordination, circuit provisioning, cabling, and cutovers
- Helpdesk support: Provide tier 1–3 helpdesk support to employees: triage, resolve, and document tickets covering hardware, software, accounts, and connectivity
- Google Workspace: Administer Google Workspace: user lifecycle (onboarding/offboarding), groups, shared drives, security settings, and troubleshooting
More about this role
Zūm is revolutionizing mass mobility with its Connected Mobility Experience ( Zūm CMX ™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 6,500 schools rely on Zūm CMX . Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.
We are looking for an experienced IT Support & Network Engineer to join our IT team. This is a role that blends hands-on network engineering, centered on our Cisco Meraki environment, with day-to-day IT helpdesk support for employees across our offices and operational hubs. You will design, deploy, and maintain the network infrastructure that keeps Zum running, while...
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