4M Analytics' unique technology provides a subsurface utility map with a complete, accurate, and up-to-date subsurface-infrastructure database in the US. Backed by Insight.
About the role
4M helps AEC firms identify utility risk earlier, keep crews safer, and deliver projects on time and on budget. As we scale our enterprise customer base, we're hiring an experienced Customer Success Manager to own onboarding, adoption, and renewals for a portfolio of AEC accounts including several of our largest enterprise relationships. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of Customer Success experience in the Construction-tech, AEC, or infrastructure software space
- Proven experience owning the full commercial lifecycle, including onboarding, implementation, and renewal negotiations
- Experience navigating complex, multi-stakeholder accounts within 1,000+ employee organizations
- Excellent communication skills with the ability to operate credibly with VP- and C-level stakeholders
- Proven experience owning the full commercial lifecycle, including onboarding, implementation, and renewal negotiations
- An analytical mindset, comfortable working in dashboards to track usage patterns & act on what the data shows
More about this role
4M is the utility data platform for infrastructure intelligence, on a mission to do for the world below ground what Google Maps did for the world above. By leveraging proprietary data and AI, verified by geospatial experts, we map subsurface infrastructure to help leaders in transportation, utilities, and construction identify risks earlier, keep crews safer, and deliver projects on time and budget. Founded in 2019 and headquartered in Austin and Tel Aviv, we are a Series B company backed by top-tier VCs.
4M helps AEC firms identify utility risk earlier, keep crews safer, and deliver projects on time and on budget. As we scale our enterprise customer base, we're hiring an experienced Customer Success Manager to own onboarding, adoption, and renewals for a portfolio of AEC accounts including several of our largest enterprise relationships.
This is a build-with-us role: you'll shape how 4M supports engineering firms managing complex, multi-year infrastructure programs. You will establish yourself as a trusted advisor to senior executives and project leaders at our largest AEC firms, acting as the primary voice of the customer to feed actionable insights into product feedback,...
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