Backed by Battery, Insight and SoftBank VF.
About the role
As a Manager, Customer Success, you will lead a team of approximately 7-8 Customer Success Managers responsible for a combined portfolio of Upmarket customers with annual contract values ranging from $100K to $500K and representing approximately $15M-$20M in ARR.
What they're looking for
- 5+ years of people leadership experience leading customer-facing teams within a SaaS organization
- 8+ years of experience in Customer Success, Account Management, Professional Services, Consulting, or other customer-facing roles
- Proven track record of building, developing, and retaining high-performing teams
- Experience leading teams responsible for customer retention, adoption, and customer outcomes
- Strong understanding of SaaS business models and key metrics, including GRR, churn, forecasting, customer health, and product adoption
- Experience coaching teams on executive engagement, account strategy, value realization, and risk management
More about this role
6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.
People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.
As a Manager, Customer Success, you will lead a team of approximately 7-8 Customer Success Managers responsible for a combined portfolio of Upmarket customers with annual contract values ranging from $100K to $500K and representing approximately $15M-$20M in ARR.
You will be responsible for driving customer retention, adoption, customer value realization, and operational excellence across your team's portfolio while developing and coaching a high-performing team of Customer Success Managers. This role requires a strong people...
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