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About the role
We are looking for a dedicated and enthusiastic Customer Service Associate to join our Cybersecurity Services Delivery Team. The ideal candidate will have excellent communication skills, technical aptitude, and a passion for delivering exceptional customer service. This position offers an opportunity to work in a dynamic and supportive environment, with opportunities for professional growth and development.
What they're looking for
- Proven experience in a customer service role, preferably within an IT or cybersecurity environment
- Strong understanding of cybersecurity fundamentals: principles & best practices
- Excellent verbal and written communication skills with the ability to explain complex security concepts to non-technical users
- Exceptional problem-solving skills with a proactive approach to identifying and mitigating possible customer concerns
- Ability to manage time and assigned tasks independently while also collaborating as part of a team in a fast-paced environment
- Proficiency with Microsoft 365 Suite(Ex. Word, Excel, Powerpoint)
More about this role
We are looking for a dedicated and enthusiastic Customer Service Associate to join our Cybersecurity Services Delivery Team. The ideal candidate will have excellent communication skills, technical aptitude, and a passion for delivering exceptional customer service. This position offers an opportunity to work in a dynamic and supportive environment, with opportunities for professional growth and development.
- Serve as the primary point of contact for assigned customer accounts This includes addressing inquiries, scheduling meetings and proactive communication in a timely and professional manner.
- Escalate complex technical customer questions to appropriate teams, ensuring thorough follow-up and communication with the customer.
- Maintain detailed and accurate records of customer interactions & issues
- Assist with reviewing Penetration Testing and Cybersecurity Risk Assessment Reports prior to customer delivery
- Collaborate with internal teams including Client Technology Management, Centralized Hosting Management
- Participate in continuous training and development to stay current with industry trends, technologies, and best practices.
- Ensure high levels of customer...
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