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About the role
The Technical Operations Associate supports day-to-day service coordination, reporting, documentation, scheduling, asset management, and technology operations. This role ensures operational tasks are completed accurately and on time while providing responsive service to internal stakeholders and business users. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience using ServiceNow or a similar service management platform to track incidents, requests, projects, and operational workflows
- Familiarity with Microsoft Intune, Microsoft 365, Teams, Outlook, and SharePoint administration and support functions
- Working knowledge of IT Service Management principles, ticket lifecycle management, and operational support practices
- Strong organizational and time-management skills, including managing multiple priorities, recurring tasks, and deadlines
- Experience coordinating schedules, meetings, maintenance activities, and operational follow-up
- Ability to prepare accurate reports, dashboards, status updates, and operational records
More about this role
The Technical Operations Associate supports day-to-day service coordination, reporting, documentation, scheduling, asset management, and technology operations. This role ensures operational tasks are completed accurately and on time while providing responsive service to internal stakeholders and business users.
Working closely with technology teams and support personnel, the associate coordinates service requests, monitors device compliance, maintains accurate records, and follows tasks through completion. The ideal candidate is organized, detail-oriented, and comfortable managing recurring responsibilities and changing priorities in a fast-paced environment.
- Review, manage, and prioritize incidents, service requests, projects, and operational tasks within ServiceNow.
- Monitor assigned queues, aging tickets, pending customer responses, and overdue updates to support timely resolution within established service levels.
- Prepare daily operational reports and end-of-day summaries covering completed work, outstanding items, project updates, priorities, escalations, risks, and blockers.
- Coordinate schedules, recurring meetings, reminders, maintenance windows, and follow-up...
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