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Head of Customer Support

Abridge · United States - Remote · Remote

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About Abridge

Discover how Abridge transforms documentation for clinical conversations powered by generative AI, enhancing healthcare understanding and improving patient care. Backed by Bessemer, Khosla and Lightspeed.

About the role

Build succession and bench strength, developing the next generation of leaders under you Deliver support in a manner that stands out as a differentiator compared to other vendors Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • Work alongside the Partner Success, Clinical Strategy & Success, and Implementation leaders to align into one coherent partner experience
  • Represent Support priorities in company-wide strategic planning and resourcing decisions
More about this role

Founded in 2018, Abridge is the first AI-native clinician intelligence platform organized around the patient, built for clinicians, and designed to help health systems coordinate the clinical, financial, and evidence-based decisions for every moment of care. Powered by purpose-built AI for healthcare, Abridge connects patients, providers, payers, and life sciences companies. This year, the platform will support more than 100 million patient-clinician conversations across more than 300 of the largest and most complex health systems in the U.S. With deep workflow integration, the Abridge clinician intelligence platform has been validated to support encounters in 28+ languages across specialties and care settings.

Abridge is setting the industry standard for the responsible deployment of Al across health systems with continual and transparent Al evaluation. Clinical decision support references and cites gold-standard sources of evidence, and features like Linked Evidence map AI-generated documentation to source data, helping clinicians quickly trust and verify the output.

Abridge was awarded Best in KLAS for Ambient AI in 2025 and 2026, in addition to other accolades, including TIME...

Read the full posting on Abridge's site ↗

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