At AbsenceSoft, we’re transforming the employee experience. Our secure, intuitive technology helps employers bring humanity, certainty, and efficiency to some of the most complex moments in the workplace. Backed by Norwest.
About the role
We're looking for a Senior Manager, Customer Success to lead a team of customer success professionals while operating with a scope that extends well beyond direct team management. Beyond driving client outcomes and team performance, you'll build the scalable frameworks, processes, and systems that elevate the broader CS organization — contributing to CS strategy, participating in customer-facing and industry initiatives, and leading cross-functional efforts that strengthen how AbsenceSoft delivers value at scale.
What they're looking for
- Lead, coach, and develop a team of customer success professionals to deliver exceptional client experiences and measurable outcomes
- Establish and track team KPIs, including adoption, retention, customer health scores, and satisfaction metrics
- Recruit, develop, and retain top CS talent, building a pipeline of promotion-ready professionals
- Serve as an escalation point for complex customer issues and strategic accounts
- Identify systemic gaps or inefficiencies in how the CS team operates, and design and implement the scalable frameworks, playbooks, and processes that address them across the broader organization
- Represent AbsenceSoft externally through customer events, advisory boards, industry forums, or other thought leadership opportunities
More about this role
We're looking for a Senior Manager, Customer Success to lead a team of customer success professionals while operating with a scope that extends well beyond direct team management. Beyond driving client outcomes and team performance, you'll build the scalable frameworks, processes, and systems that elevate the broader CS organization — contributing to CS strategy, participating in customer-facing and industry initiatives, and leading cross-functional efforts that strengthen how AbsenceSoft delivers value at scale. This is a role for a leader who makes the people and systems around them better.
WHAT YOU'LL DO
- Lead, coach, and develop a team of customer success professionals to deliver exceptional client experiences and measurable outcomes
- Establish and track team KPIs, including adoption, retention, customer health scores, and satisfaction metrics
- Recruit, develop, and retain top CS talent, building a pipeline of promotion-ready professionals
- Serve as an escalation point for complex customer issues and strategic accounts
- Identify systemic gaps or inefficiencies in how the CS team operates, and design and implement the scalable frameworks, playbooks, and processes that...
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