ACQ Ventures is a strategic venture capital fund empowering early-stage startups with funding, expert advice, and a robust network to accelerate growth.
About the role
Lead day-to-day operations across the studio network, corporate team, call center, scheduling, inventory, and warehouse. Own recruiting, performance management, talent reviews, and workforce planning, with the People Lead reporting to you.
What they're looking for
- Experience leading operations across multiple brick-and-mortar locations, such as a regional, district, multi-unit, or general-management role
- Direct experience with several of the following: payroll, recruiting, performance management, facilities, vendor management, inventory, scheduling, or call-center operations
- Evidence that you can lead a team while remaining close enough to the work to diagnose problems and act quickly
- Sound judgment about when to decide independently, when to gather more information, and when to involve founders or qualified counsel
- A practical approach to tools, contractors, automation, and AI that improves execution without adding unnecessary headcount
- Clear written and verbal communication, strong follow-through, and a record of holding teams accountable to measurable standards
More about this role
Our portfolio company is hiring a Director of Operations to run the business day to day so the founders can focus on strategic execution. You will lead the corporate team and own the operating systems behind our studios, including people operations, recruiting, the call center, inventory and warehouse operations, payroll, facilities, vendors, compliance coordination, and the weekly operating cadence.
This is a hands-on leadership role. You will make decisions, solve operating problems directly, and build the people and processes that prevent those problems from returning. You should be comfortable moving between a location issue, a hiring decision, a payroll exception, a vendor choice, and a leadership conversation on the same day.
Lead day-to-day operations across the studio network, corporate team, call center, scheduling, inventory, and warehouse.
Own recruiting, performance management, talent reviews, and workforce planning, with the People Lead reporting to you.
Build and run scorecards, operating reviews, and a weekly accountability cadence for studio partners, regional leaders, and corporate functions.
Run payroll and back-office administration accurately and on time,...
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