About Acres
About Acres Acres is a leading land intelligence platform analyzing over 150M U.S. land parcels to power faster, smarter decisions for real estate, corporate, agriculture, and finance. Our mission: bring data-driven transparency to America’s largest asset. Backed by Revolution.
About the role
Acres is hiring a Client Success Manager in Fayetteville, AR. The full description is on Acres's site.
What they're looking for
- 2–4+ years of experience in B2B SaaS Client Success, Account Management, or a related client-facing role, experience with land data, GIS, or real estate tech is a strong plus
- Proven experience managing a portfolio of Midmarket or Enterprise accounts with a focus on retention and account growth
- Comfortable navigating commercial conversations, including discussing renewal terms, subscription options, and expansion opportunities
- Strong professional presence with the ability to confidently present data, product updates, and value metrics to client stakeholders
- Solid technical aptitude to deeply understand product functionality, troubleshoot workflows, and translate technical concepts for non-technical users
- Analytical thinker who can look at usage metrics and account data to tell a compelling story about product value
More about this role
- Implementation, Workflow Integration & Value Optimization
- Own the complete client journey from day one, leading the end-to-end implementation and onboarding for Midmarket and Enterprise accounts to ensure rapid time-to-value, high initial adoption, and a forward-looking trajectory with clear strategic milestones.
- Partner deeply with client teams post-onboarding to continually optimize their internal workflows, moving beyond basic setup to proactively consult on how they can deeply embed the platform into their daily operations.
- Relationship Management & Account Health
- Build and maintain multi-threaded relationships within assigned accounts, working closely with daily power users while establishing strong rapport with key stakeholders.
- Proactively monitor portfolio health, identifying churn risks early and independently executing targeted action plans to get accounts back on track.
- Deliver tailored, data-driven executive updates and impact reports that clearly outline the operational and financial value the client is achieving.
- Solution-Oriented Escalation & Product Collaboration
- Act as the primary owner for critical account issues and crises; independently...
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