TL;DR Fast-growing measurement company looking for a Customer Success Manager to oversee client relationships, ensuring a seamless experience and a strong partnership. Backed by Human Ventures.
About the role
This role reports to the Director of Customer Success. You’ll manage and grow relationships with our agency and brand clients, support them before, during, and after campaigns, and drive adoption of Adelaide’s AU metric in how they plan, buy, and evaluate media. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Build a deep understanding of attention metrics and media quality measurement, and how agencies and brands use them to plan, buy, and optimize media
- Learn to explain Adelaide’s value to both agency stakeholders (planning, buying, investment, and analytics teams) and brand marketers
- Work with Sales, Analytics, and Technical Account Management to deliver for agency and brand clients
- Get skilled at data visualization and storytelling, turning measurement data into recommendations agencies can act on and results brands can take to their leadership
- Help shape a fast-moving, innovative startup
- Own and grow relationships with key agency and brand clients, with ongoing support and strategic guidance across their campaigns
More about this role
This role reports to the Director of Customer Success. You’ll manage and grow relationships with our agency and brand clients, support them before, during, and after campaigns, and drive adoption of Adelaide’s AU metric in how they plan, buy, and evaluate media.
You’ll join a client-focused team that helps advertisers and their agencies get value and insight from Adelaide’s measurement solutions. You’ll build strong relationships with agency teams and brand marketers and use data insights to improve campaign performance and grow Adelaide’s footprint across their portfolios. Day to day, you’ll work with Sales and Analytics to deliver reports that inform media decisions and keep campaigns running smoothly for agency and brand stakeholders.
We’re looking for someone with 5+ years of experience in digital media, adtech, or advertising. Agency-side or brand-side experience is strongly preferred.
This is a fully remote position open to candidates in the Tri-State Area (NY, NJ, CT), with opportunities to connect with colleagues at our New York office.
The scope and level of responsibility will be calibrated based on experience, with opportunities to take on increasing autonomy and...
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