Adobe is changing the world through digital experiences. We help our customers create, deliver and optimize content and applications.
About the role
eTAMs quickly grasp a customer's landscape, assess their maturity and solution lifecycle, and identify immediate, short- and long-term wins. You will share expert guidance grounded in Adobe and industry standards. Consistent technical rigor, dependable solution health, and a focus on customer needs are central to this role. Building a clear technical engagement strategy — and following through on it — is how eTAMs help customers succeed. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 10 years of experience focused on building technology roadmaps, enablement plans, support and operations models in either a consulting setting or industry/client side
- 5 years in a start-up-minded environment, Fortune 500 company, or direct customer-facing consulting experience
- Bachelor’s or advanced degree in computer science, information technology management, business, marketing/communications or related field
- Track record of leading critical customer conversations and bringing opportunities forward to build value and positive sentiment
- Experience building and delivering a technical health and enablement plan, and clearly articulate wins based on capability activation
- Deep understanding of how Adobe products fit together to deliver integrated workstreams that support adoption and account health
More about this role
The Enterprise Technical Account Manager (eTAM) is a senior business-critical role responsible for overall solution health and maintaining a high standard of technical operational excellence to deliver customer value, accelerate solution use, and be the customer’s advocate with Adobe product and engineering.
eTAMs quickly grasp a customer's landscape, assess their maturity and solution lifecycle, and identify immediate, short- and long-term wins. You will share expert guidance grounded in Adobe and industry standards.
Consistent technical rigor, dependable solution health, and a focus on customer needs are central to this role. Building a clear technical engagement strategy — and following through on it — is how eTAMs help customers succeed.
- Deliver consistent technical excellence through early engagement and ongoing solution health monitoring
- Lead capability roadmap and discovery sessions with customers to uncover both quick and larger engagements that increase adoption and product use
- Identify technical risk by understanding customer use cases, and flag potential challenges proactively
- Increase product adoption through measurable engagements that build customer...
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