Run payments, manage your data, and offer financial products in one platform. Adyen is purpose-built for the world. Backed by Index and ICONIQ.
About the role
As a Collections Analyst in Chicago, you will own a portfolio of US merchants in arrears across Adyen's financial products: cash advances, capital loans, charge cards, overdrafts and hardware financing. You will resolve each case end to end, from first outreach to repayment plan, recovery or escalation. Alongside your caseload, you will help turn a fast-growing operation into a scalable, compliant and increasingly automated one. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experienced in collections, account recovery or credit operations at a lender, bank, fintech or payments company
- Hands-on experience managing a portfolio of overdue business or consumer credit accounts
- Working knowledge of US collections and servicing regulations, and how to apply them day to day
- Confidence in difficult conversations: you balance empathy with firmness and keep the relationship intact
- Clear written and spoken English, including explaining terms like breach of contract or default in plain language
- Strong organization: you track many accounts, deadlines and follow-ups without dropping detail
More about this role
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Credit Risk Operations owns Adyen's global arrears and collections flow for our financial products. When a merchant falls behind on repayment, we work to recover what is owed while keeping the relationship intact and staying fully compliant.
We sit at the intersection of Credit Risk, Product, Finance, Legal and our second-line Risk and Compliance teams. The team is growing quickly, so the processes, tooling and playbooks you help build now will shape how Adyen collects at scale.
As a Collections Analyst in Chicago, you will own a portfolio of US merchants in arrears...
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