Buy now pay later without the fees. Flexible payment options with longer plans, lower payments, and no fees. Pay in 4 interest-free or get more time and see your total cost upfront. Backed by Battery, Khosla and Lightspeed.
About the role
Affirm seeks to provide better financial products to improve the lives of consumers and we are looking for an Operations Associate who will join our team to humbly serve our customers. As part of our Customer Operations team, Operations Associates ensure timely and accurate resolution of complex customer inquiries through omni-channel communication, and partner with cross-functional teams to implement new systems and products. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Resolve escalated customer inquiries via predominantly email, with occasional need for phone calls to support customers
- Responsible for maintaining a high level of professionalism and maintaining excellent Quality Assurance scores with clients while working to establish a positive rapport
- Utilization of your in-depth product and financial knowledge to communicate, investigate, and resolve customer issues on a larger variety of case types
- Participate and assist in ongoing training to develop new skills and responsibilities
- Help identify trends and areas of improvement including agent coaching, quality monitoring and product features
- Participate in the incubation phase of new products and features and assist with ad-hoc projects as needed
More about this role
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
Affirm seeks to provide better financial products to improve the lives of consumers and we are looking for an Operations Associate who will join our team to humbly serve our customers. As part of our Customer Operations team, Operations Associates ensure timely and accurate resolution of complex customer inquiries through omni-channel communication, and partner with cross-functional teams to implement new systems and products. Our ideal candidate is ready to learn and develop their career as a part of a dynamic and collaborative team.
- Resolve escalated customer inquiries via predominantly email, with occasional need for phone calls to support customers.
- Responsible for maintaining a high level of professionalism and maintaining excellent Quality Assurance scores with clients while working to establish a positive rapport
- Utilization of your in-depth product and financial knowledge to communicate, investigate, and resolve customer issues on a larger variety of case types.
- Participate and assist in...
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