Afresh is the AI platform for grocery retail. We help retailers reduce shrink, improve in-stock rates, and run smarter operations from the store to the DC. Backed by Insight.
About the role
As a Senior Support Engineer at Afresh, you are the person who understands how our platform actually behaves for our grocery partners. You have deep technical support, solutions, or data engineering experience, you communicate with equal clarity to a store director and a staff engineer, and you are excited to reduce fresh food waste in the grocery industry. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Own our most complex escalations end to end — data mapping defects, recommendation and forecast anomalies, and integration or data-feed failures
- Define and report the numbers that prove impact: baseline before you build, quantify after, and publish on a regular cadence in channels where the appropriate teams and leaders can see it
- Multiply the team rather than absorb its hardest work: mentor Tier 1 and Tier 2 engineers, lead training, and write the playbooks and source-of-truth documentation that let others resolve what only you can resolve today
- Be visible outside Support — present in Tech Demos, post data-driven updates in company-wide channels, join account reviews, and represent Support in cross-functional forums
- Master partner-specific behavior across our retailers and their banners, and serve as the escalation point when a judgment call needs to reach Product, Engineering, or the customer directly
More about this role
Afresh, the AI platform for grocery, began by tackling the most complex problem in the industry: fresh, and has evolved into the core AI platform for grocers.
By leveraging proprietary AI designed for high-volatility environments, we empower partners like Albertsons, Meijer, and Wakefern to drive smarter decisions across their entire enterprise.
Following record-breaking 70% revenue growth in 2025, we have scaled to 6 enterprise-grade solutions, with solutions live in over 10% of the U.S. grocery market. Our platform now orchestrates billions of decisions from the store floor to the distribution center and prevented over 200 million pounds of food waste last year alone.
If you're looking for a role where your work directly translates into massive scale and social good, and you want to be part of the team that defines how the world eats, there is no better time to join us.
Afresh, the AI platform for grocery, began by tackling the most complex problem in the industry: fresh, and has evolved into the core AI platform for grocers.
By leveraging proprietary AI designed for high-volatility environments, we empower partners like Albertsons, Meijer, and Wakefern to drive smarter...
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