Agility's humanoid robots are deployed today in manufacturing, distribution, and logistics. Proven automation for industrial environments. Backed by SoftBank VF.
About the role
We are seeking a dedicated and proactive Senior Technical Support Specialist to join our team in Pittsburgh. The ideal candidate will have a strong aptitude for customer interaction, excellent problem-solving skills, and a commitment to ensuring customer satisfaction. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor's degree or equivalent experience required
- Strong interpersonal and communication skills, with the ability to effectively interact with customers of all technical backgrounds
- Excellent problem-solving abilities and a proactive approach to issue resolution
- Exceptional attention to detail and organizational skills
- Ability to work independently and prioritize tasks in a fast-paced environment
- Previous experience in customer support or a related field is a plus, but not required
More about this role
Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers—tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential.
We are seeking a dedicated and proactive Senior Technical Support Specialist to join our team in Pittsburgh. The ideal candidate will have a strong aptitude for customer interaction, excellent problem-solving skills, and a commitment to ensuring customer satisfaction.
- Lead the response, resolution, and support of complex external and internal customer issues, including serving as an escalation point for high-priority cases. Investigate, analyze, and solve advanced technical or operational issues, requiring deep expertise in Agility’s products and services.
- Provide outstanding customer support via phone, email, and other communication channels, while setting best practices and guiding team members on customer engagement standards.
- Manage and lead efforts to assist customers with troubleshooting...
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