Get an Airbnb for every kind of trip → 8 million vacation rentals → 2 million Guest Favorites → 220+ countries and regions worldwide. Backed by General Catalyst, Greylock and Kleiner Perkins.
About the role
We are looking for an Advanced Analytics Lead to help Airbnb enable travel for our millions of guests and hosts on our platform. This role will sit under the Advanced Analytics family and support Product and Business leaders within our CS organization.
What they're looking for
- Data thought partner to product and business leaders across teams through providing insights, recommendations, and enabling data informed decisions
- Drive day to day analytics and create scalable data tools
- Identify pain points in customer support operations and work with product leadership to improve experiences for our guest, host and agent community
- You are highly proficient in building and analyzing analytical frameworks, statistical models and experimentation methods to establish and communicate causal relationships
- You are a storyteller who uses complex data and insights to frame narratives to bring others along the journey
- Build the business insights & reporting platform to detect and support the driving efficacy and efficiency of behaviors and product interfaces and processes across CS platform and contact center network
More about this role
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
We are looking for an Advanced Analytics Lead to help Airbnb enable travel for our millions of guests and hosts on our platform. This role will sit under the Advanced Analytics family and support Product and Business leaders within our CS organization.
- Data thought partner to product and business leaders across teams through providing insights, recommendations, and enabling data informed decisions
- Drive day to day analytics and create scalable data tools
- Identify pain points in customer support operations and work with product leadership to improve experiences for our guest, host and agent community
In addition, you will leverage Airbnb’s rich and unique data, state-of-art machine learning infrastructure, and other central data science tools to build and grow the measurement capacity within the organization. You will...
Browse similar: Startup jobs