Get an Airbnb for every kind of trip → 8 million vacation rentals → 2 million Guest Favorites → 220+ countries and regions worldwide. Backed by General Catalyst, Greylock and Kleiner Perkins.
About the role
As a Policy Manager for Quality, you will partner closely with cross-functional partners to define quality on Airbnb. You will drive the policies that set the bar for hosts and guests on the platform, help design the systems that enforces those standards, and work on how quality expectations are established for Airbnb’s marketplace. This role entails understanding the needs of hosts and guests and collaborating closely with the cross-functional teams who design the enforcement systems behind these policies.
What they're looking for
- You are a seasoned Community Policy leader who loves solving complex problems and has a track record of strong cross-functional collaboration
- You have deep experience with quality or standards policy in a two-sided marketplace
- You have worked on reviews, ratings, or reputation systems, and understand the consumer protection issues they raise
- You are experienced working with business and product teams to understand their strategic objectives and to deliver policy solutions that enable business goals
- You are an excellent communicator with exceptional writing skills
- You are an adept presenter with experience engaging with all levels of leadership, including senior executives
More about this role
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
In Community Policy, our mission is to create and evolve principled policies that establish the rules of the road for guests and hosts across Airbnb. This involves solving some of the most complex Trust & Safety challenges of our time. Our work is informed by rigorous research and stakeholder collaboration, and we design policies that can support our community at scale. We team with our cross-functional partners to create accessible policy enforcement guides and to continuously maintain and improve our policies.
As a Policy Manager for Quality, you will partner closely with cross-functional partners to define quality on Airbnb. You will drive the policies that set the bar for hosts and guests on the platform, help design the systems that enforces those standards, and work on how quality expectations are established for...
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