Get an Airbnb for every kind of trip → 8 million vacation rentals → 2 million Guest Favorites → 220+ countries and regions worldwide. Backed by General Catalyst, Greylock and Kleiner Perkins.
About the role
Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb’s various functions embody the company’s innovative spirit, and our fast-moving team is committed to leading as a 21st century company. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Define and champion the evolving discipline of content engineering within CKM, establishing standards for how knowledge is structured, stored, and delivered across surfaces and applications
- Own the roadmap for metadata, taxonomy, and information architecture that determines how content is organized, discovered, and reused
- Partner with Product and Engineering to define and prioritize tooling investment that improves content quality, efficiency, and innovation
- Establish governance frameworks that embed standards and quality checks directly into content creation, review, and publishing workflows
- Define the metrics and reporting that give leadership visibility into content health, coverage, and performance, as well as authoring efficiency
- Steer cross-functional coordination that keeps CKM content aligned with product launches and other business needs
More about this role
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb’s various functions embody the company’s innovative spirit, and our fast-moving team is committed to leading as a 21st century company.
The Content & Knowledge Management (CKM) team that you would join makes accurate and authoritative information available at scale by creating, editing, and managing metadata and support content—including the public Help Center and internal knowledge bases—used by customers, CS agents, and consuming applications, including AI chatbots.
The Senior Manager, Content & Knowledge Architecture will help establish and evolve the emerging discipline of content engineering—designing, structuring, delivering, and...
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