Get an Airbnb for every kind of trip → 8 million vacation rentals → 2 million Guest Favorites → 220+ countries and regions worldwide. Backed by General Catalyst, Greylock and Kleiner Perkins.
About the role
As a Senior Operations Manager, you will own Luxe's new listing onboarding process end-to-end — building the acquisition and onboarding motions that bring new supply online, keeping the pipeline healthy, and partnering cross-functionally to hit the team's growth targets. You'll also take on cross-team programs and represent the team in leadership settings, with scope to grow. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Own and continuously improve end-to-end onboarding operations to meet the pace and quality the business requires
- Build and run new listing acquisition and onboarding approaches in partnership with Sales and other cross-functional teams
- Identify and close gaps in tooling and process so the team runs on durable systems rather than manual workarounds
- Manage program budgets and vendor relationships, including selecting external partners as needed
- Drive shared programs with peer leads from planning through execution, taking on new projects as team priorities evolve
- Represent the team in internal team meetings, cross-functional forums, and leadership settings as needed
More about this role
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
Airbnb’s mission of providing inspiring travel experiences for our hosts and guests is heavily reliant on our Supply teams’ success in ensuring high quality supply in the market.
The Homes Enterprise team sits at the heart of this mission. We ensure that Airbnb's supply engine runs efficiently and intelligently - from how we identify demand and supply imbalances, to acquiring, vetting, onboarding and growing our host base, to how we communicate at scale, plan markets globally, and operate our field sales teams across every region. This is a team that makes things happen, removes friction, and builds the systems that allow Airbnb's Stays business to grow durably.
The Luxe Vetting team, within the Homes Enterprise team, is responsible for onboarding new Luxe listings, defining and enforcing the quality bar that keeps the Luxe...
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