Get an Airbnb for every kind of trip → 8 million vacation rentals → 2 million Guest Favorites → 220+ countries and regions worldwide. Backed by General Catalyst, Greylock and Kleiner Perkins.
About the role
As a Hotels CX Supervisor, you'll coach, motivate, and manage a team of Hotel Specialists and Team Specialists, making sure they have what they need to serve our guests and our hotel partners exceptionally. You'll work closely with Hotels CX leadership to evaluate and manage team performance and quality, and to execute the processes and policies that deliver a seamless experience. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Own and manage end to end people strategy and operations within your team, including onboarding, talent development, and engagement
- Hold regular one on ones, used for coaching and development rather than status updates
- Ensure engagement by building strong connections and translating Airbnb's mission into meaningful, clear goals for your team
- Lead with empathy to establish approachability, and to support and challenge the team to meet and exceed expectations
- Enable professional and personal growth through feedback, opportunity creation, and expectation setting
- Handle day to day management duties: scheduling, time off approvals, team meetings, and basic HR related matters
More about this role
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
On the Hotels CX team at Airbnb, we support the guests who book with HotelTonight and the hotels who host them on HotelTonight and Airbnb. Hotels are a growing part of what Airbnb offers travelers, and it's an area the company is investing in heavily right now, which means this team's work sits at the center of how that experience takes hold. Every guest we take care of and every hotel partner we support well shapes how hotels grow on Airbnb.
As a Hotels CX Supervisor, you'll coach, motivate, and manage a team of Hotel Specialists and Team Specialists, making sure they have what they need to serve our guests and our hotel partners exceptionally. You'll work closely with Hotels CX leadership to evaluate and manage team performance and quality, and to execute the processes and policies that deliver a seamless experience.
- Own...
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